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Web-Enabled Customer Services

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Wes-Tech offers a bundle of web-enabled customer services utilizing web technology for communication convenience and ease:

Online Maintenance / Operator Manuals Stored for the customer as part of “Tech-Star” maintenance program*

Online Documentation Stored for the customer as part of “Tech-Star” maintenance program*

“Go To Assist” Help Portal*
  • Online help for finding parts on any customer system including CAD drawings and pictures
  • Online help for diagnosing problems with easy retrieval of CAD drawings and pictures.
Online Maintenance Records Updated by customer personnel

Remote Diagnostics Control systems support for service problems and programming changes

Remote Programming Assistance Control systems support for service problems and programming changes

* “Go To Assist” Help Portal is the WTAS web collaboration portal that allows our customers to interact live with our service staff and to share documentation online for communication and training purposes.

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